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Most Common Faq’s
What is included in the price of the transcription?
The price of the transcription includes transcription of the audio or video media and review of the transcription. Transcription is done by a transcriber who is qualified for a specific topic, and the review of the transcription is done by a native speaker or an excellent speaker of the target language.
How and when do I pay for the transcription?
Legal entities and individuals settle the invoice before the transcription. The service can be settled through PayPal, e-banking, or as usual with a payment slip. Transcription services begin immediately after receiving the payment or the payment receipt sent to us via e-mail.
When do I need a certified transcription?
Usually, you need a certified transcription if you transcribe documents such as audio or video to be entered into public record.
What is a certified transcription?
The certified transcriber has the transcription triple check to that transcribed content is identical to the original.
In what format can I send you the media?
You can send us the media for transcription via our website. We accept all media types but prefer mp4 and mp3 formats for video and audio respectively.
What is a standard pay method?
We also do accept, Visa, MasterCard, Discover and AMEX.
How do you calculate the invoice?
The process depends on the format of the media that you send us for the transcription. If the media is received in a format suitable for transcription, the invoice is quickly calculated using the transcription program. If you send the media in a form that can not be transcribed easily, we first convert it into a format that is appropriate for transcription. Then based on the minutes we calculate the price of the transcription.
How fast can you prepare the transcription?
We always try to please the customer and, in the event of time constraints, we perform transcriptions in a very short time. Within one day after the submission of the request, we will send you an offer indicating the deadline for the completion of the project. However, the time required for the transcription itself depends on several factors, including the complexity of the media, the number of transcription materials, the language combinations, etc..
Which languages do you transcribe?
We offer transcription into and from most European and Western world languages. We work with more than 5000 transcribers worldwide and transcribe into 85 world languages. If you need a transcription into a language combination that is not yet listed on our website, please contact us and we will do our best to find the appropriate transcriber.
Where can I get a free transcription?
You can find a free transcription on a number of online sites, such as Google transcription, where a basic understanding of the media and language is sufficient. If you need a professional transcription, we advise you to send us an enquiry and we will do our best to provide the service to your satisfaction.